Updated 2020 Returns Policy ~ Note 20% restocking Fee Applies
You may return new items within 30 days of delivery for a refund - 20% restocking fee. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) Otherwise you pay return postage. Call to discuss the situation before returning any products. You can reach us at 802.456.8165
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1-3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Shipping
Most products have shipping costs included and ship within 5 business days. See each product for details. Call us with any questions at 802.456.8165 or email sailyourkayak@gmail.com